Legal & Policies

About these policies

Multi is a retail brand of Multiapple Retail Pvt Ltd (“Multi”, “we”, “us”). This website, multiapple.in, helps you choose Apple devices and accessories, see the manufacturer's listed price (MRP) for the exact model number you want, and reach your nearest Multi store.

Who sells to you

Some Multi stores are run by partner companies that use the Multi name under an arrangement with Multiapple Retail Pvt Ltd. The company named on your invoice is the seller of record for that purchase and is responsible for the sale, the invoice and after-sales support, together with the manufacturer's warranty.

How these pages fit together

• Sections 2–5 explain how you may use the site and how prices and offers work.
• Sections 6–8 cover cancellations, returns, refunds, delivery and pre-booking.
• Sections 9–12 explain how we handle personal data and security.
• Section 13 lists our contact details, stores and the grievance process.

Changes to these policies

We update these pages when our services, the law or our practices change. The date at the top shows the latest version. If a change materially affects how we use personal data, we will say so clearly on this page before it applies to you. Continuing to use the site after an update means you accept the updated version.

Company details

Terms of use

Accepting these terms

By opening or using this website you agree to these terms and to the other policies on this page. If you do not agree, please do not use the site. You must be at least 18 years old, or use the site with the involvement of a parent or guardian, to enter into any purchase that follows from information on it.

What the site offers

The site lets you pick a model and its options, view the manufacturer's listed price, and send an enquiry to Multi on WhatsApp, or look up your nearest store. A separate partner area, protected by a login, is available only to people we have approved.

Products shown here are for enquiry

The products and prices on this website are shown so that you can make an enquiry. Seeing a product here does not mean that it is in stock, and the website does not confirm an order or reserve anything for you.

When you send your enquiry on WhatsApp, the nearest Multi store, or our main number, replies with the current price and the stock position for that model. Whether the product is available is told to you only after your enquiry, and the price and stock that the store confirms to you in that reply are the ones that apply.

Using the site responsibly

You agree not to:

• copy the price list or product data in bulk, or use bots, scrapers or similar tools on the site;
• try to log in to the partner area without approval, or to reach data that is not meant for you;
• interfere with the site's operation, test its security without our written permission (see Security for the proper way to report issues), or introduce harmful code;
• use the site, or the WhatsApp enquiry service, to send unlawful, abusive, misleading or spam content;
• present the site's content as your own or suggest that you are connected with Multi.

Partner area

Partner login is limited to email addresses that the administrator has approved. Partners must keep their access private, must not share what the partner area shows (for example, internal models or notes) with customers or the public, and must tell us immediately if they believe their access has been misused.

Accuracy and changes to the site

We work hard to keep the site current, but we may add, change or remove content, models, prices and features at any time without notice. See the Website disclaimer and Pricing, availability and offers.

Links to and from other sites

Links to other websites are offered for your convenience and are not an endorsement. You are welcome to link to our home page or to a store page; please do not frame our pages, imply that we endorse you, or link in a way that is misleading, without our written consent.

Suspension

We may limit or end access to the site or to the partner area for anyone who breaks these terms or puts the site, our customers or our partners at risk.

Governing law

These terms are governed by the laws of India. Courts at Pune, Maharashtra have exclusive jurisdiction over any dispute that cannot be settled by discussion, without affecting any rights you have as a consumer under Indian law.

Intellectual property & trademarks

Our content

The design, layout, text, selection logic, store pages and other original material on this site belong to Multiapple Retail Pvt Ltd or are used with permission. You may view the site and share its links for your own, non-commercial use. Any other copying, republishing or commercial reuse needs our written consent.

Third-party trademarks

Apple, Mac, MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, iPad, iPhone, Apple Watch, AirPods, AppleCare and related names and logos are trademarks of Apple Inc., registered in the United States and other countries. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; Google and Google Maps are trademarks of Google LLC. All other names belong to their owners.

Product information

Product names, specifications, model numbers and pictures are provided by the manufacturer. We arrange them so that they are easy to compare. The manufacturer's own website is the final authority on specifications.

Reporting a concern

If you believe that something on this site infringes your rights, write to pune.mtc@gmail.com with the page address, what you believe is infringed and how we can reach you. We will look into it promptly.

Website disclaimer

General information only

Everything on this site is shared as general guidance to help you choose. We do our best to keep it correct and current, but we do not promise that it is complete, accurate, up to date or suitable for your particular purpose, and it may contain errors. Please confirm the model, price and availability with your Multi store before you decide to buy.

Using the site at your own risk

You are responsible for the choices you make using the site. Descriptions of financing, instalments or cashback are informational and are not financial advice.

Limits on our liability

To the extent allowed by law, Multiapple Retail Pvt Ltd and its partners are not liable for any indirect, incidental or consequential loss, or for loss of data, profit or opportunity, that arises from using or not being able to use this site. Nothing in this disclaimer limits any liability that cannot be limited by law, or any right you have as a consumer.

Third-party sites and services

The site links to, and works together with, services run by others (for example WhatsApp, Google Maps or the manufacturer's website). We do not control them and are not responsible for their content, availability or practices. Their own terms and privacy policies apply when you use them.

Availability of the site

We aim to keep the site running smoothly, but it may be unavailable from time to time for maintenance or for reasons outside our control, such as problems with internet, hosting or messaging services. We are not responsible for such interruptions.

Pricing, availability & offers

What the price means

The price shown for a model is the manufacturer's listed maximum retail price (MRP) in Indian rupees, inclusive of taxes. It is meant to help you compare options. The final price is the one on your store's invoice, and it can be lower than the MRP.

Ready models and customised models

• Consumer Model is a ready-made configuration that the manufacturer lists with its own model number.
• Customized Model is a configuration built to order (for example with more memory or storage). It is ordered through the supply chain after you confirm, so it takes longer and its price and availability are confirmed at the time of order.

Availability

A model appearing on the site does not guarantee that it is in stock. Colours, configurations and delivery times depend on the manufacturer and its distributors. Your store will tell you what is available and when.

Offers, cashback and instalments

Bank cashback, instant discounts and No Cost EMI are offered by banks, card issuers and the manufacturer, not by Multi. Amounts shown as “upto” are the highest amount the offer allows. Eligibility, caps, minimum purchase values, tenure and dates are set by the offer provider and may change or end without notice. Please read the provider's terms before you rely on an offer.

Care plans

Plans such as AppleCare+ are provided by the manufacturer on its own terms. The price and coverage shown are those published by the manufacturer; your store can explain what applies to your purchase.

Errors

If a price or detail on the site is clearly wrong, we may correct it and will explain the correct figure before you buy. You are never obliged to buy at a corrected price.

Cancellation, returns & refunds

Enquiries are not orders

Sending an enquiry on WhatsApp, asking for a price or visiting a store creates no obligation for you or for us. A sale is complete only when the store issues an invoice.

Cancelling

• Before invoice: you may cancel an order or an advance booking at any time. Your advance is refunded as described below.
• Built-to-order (customised) models: once the store has placed the order with its supplier on your confirmation, the order generally cannot be cancelled. The store will tell you this before taking an advance.
• After the device is opened or activated: we cannot accept a change-of-mind return, because the device is then a used item. Sealed, unopened products may be exchanged at the store's discretion with the invoice.
• Offers and instalments: purchases made with bank offers, cashback, exchange or EMI follow the offer provider's terms. Cancelling may cancel the benefit, and any charge made by the lender or bank is outside our control.

Damaged, defective or wrong products

If the product you receive is damaged, does not work, or is not the model you ordered, please contact the store within 7 days of purchase or delivery. Please keep the invoice, the box and all accessories. The store will inspect the product and, depending on the case, arrange a replacement, or repair through the manufacturer's service network, under the manufacturer's warranty terms that apply in India.

Refunds

• A refund is paid to the same payment method used, within 7 working days after the return or cancellation is approved.
• Charges that a bank or payment provider keeps and does not return to us may be deducted. Any cashback or discount that was given for the purchase is reversed.
• Refunds for items bought on EMI are settled through the lender, according to its process.

Each case is checked individually. If you are not satisfied with a decision, use the process in Contact & grievance.

Delivery & pickup

Pickup and delivery

Most purchases are collected from the store. Some stores may deliver locally or send the product by a courier; this is arranged and confirmed with you by the store. We deliver within India only and do not ship internationally.

Timelines

The store gives you an expected date when your order is confirmed. Ready models are usually quicker; customised models take longer. Dates are estimates and can move because of the manufacturer, distributors, couriers or weather.

Delivery details

• Please give an address and phone number where someone can receive the parcel. The store may ask for an ID or a one-time code before handing over a product.
• Every delivery includes an invoice that shows the price and taxes, as the law requires.
• When an order has several items, they may arrive separately.

On receipt

Please check the parcel before accepting it, and note any damage on the courier's receipt. We recommend recording a short video when you open the box. Tell the store within 48 hours if you find damage or a wrong item, so that the claim can be raised on time.

Risk and responsibility

The product is yours, and the risk of loss passes to you, once you have received it. If a courier delays or damages a parcel, the store will help you raise the claim; responsibility for the courier's service rests with the courier.

Pre-booking & advance payments

What a pre-booking is

For new launches, a store may let you register your interest or reserve a model. A registration is a request, not a promise: it does not guarantee that you will receive a particular model, colour, date or quantity, because supply is controlled by the manufacturer and its distributors.

Rules that apply

• Limit: usually one unit per customer for each launch model. We may refuse requests that look like bulk buying or resale.
• Completing the purchase: when your model becomes available, the store will tell you. Please complete the purchase within 24 hours of that message; after that the unit may be offered to the next person.
• Personal use: a pre-booked device is for your own or your family's use, not for resale.
• Advance payment: where a store takes an advance, you receive a written receipt and the amount is adjusted in your final invoice.

Cancelling a pre-booking

You can cancel at any time before the purchase, by sending a message on WhatsApp or an email to the store or to pune.mtc@gmail.com. Your advance is refunded within 7 working days, minus any charge that a payment provider keeps and does not return to us.

If we cannot supply

If we cannot supply the model you reserved, your advance is refunded in full. We are not liable for any other loss caused by non-supply.

Your information

We use your registration only to manage your reservation. We may share the minimum necessary details with the manufacturer or distributor to confirm a reservation or to arrange supply, as explained in the Privacy policy. We may cancel a registration if a rule here is broken or in the case of a dispute, and we will refund any advance.

Privacy policy

This policy explains how Multiapple Retail Pvt Ltd (“Multi”) handles personal data when you use multiapple.in and when you message us on WhatsApp. We follow the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and related rules.

Who is responsible

Multiapple Retail Pvt Ltd decides why and how your data is used for the website and the WhatsApp enquiry service. When you visit or buy from a store run by a partner company, that company is also responsible for the data it collects for your sale.

Information we collect

We do not collect card numbers, bank details or passwords on this website.

How we use your information

• to answer your enquiry and connect you with the nearest store, including with the help of an automated assistant on WhatsApp;
• to let a store follow up on your request, prepare a quote and complete your purchase;
• to run the partner area and keep it secure;
• to keep the site working, find faults and prevent misuse or fraud;
• to meet legal and tax obligations, and to handle complaints.

We use your data for these purposes on the basis of your consent, which you give when you contact us, and where the law allows it for legitimate uses such as security and legal compliance. We will not send promotional messages unless you have agreed, and you can say “STOP” at any time.

WhatsApp conversations

Messages sent to our WhatsApp number are delivered through the WhatsApp Business Platform provided by Meta, which processes them under its own terms and privacy policy. Replies to your first messages may be automated. Store staff may read your conversation to help you. Please do not send sensitive information such as card numbers or OTPs on WhatsApp.

Who we share data with

• Our stores, so that the store near you can help you;
• Service providers that run the site for us: Meta (WhatsApp), Supabase (database and login), Netlify (hosting) and an email service. They may process data only to provide their service;
• The manufacturer or its distributors, only the minimum needed to confirm a pre-booking or to arrange supply or warranty service;
• Authorities, when the law requires or to protect rights and safety.

We do not sell your personal data and we do not rent it for marketing.

How long we keep it

We keep enquiry messages for up to 12 months after your last contact, and then delete or anonymise them. Store invoices and tax records are kept for the period that the law requires. Partner login data is kept while the partner is active.

Where data is processed

Some of our providers store or process data on servers outside India. We choose providers that use recognised security measures, and we share only what is needed.

Children

This site is not directed at children under 18. If a child's data has reached us without a parent's or guardian's consent, please tell us and we will delete it.

Your choices and rights

You can ask to see, correct or delete your data, withdraw your consent, or complain. How to do this is explained in Your data rights & deletion.

Questions

Write to pune.mtc@gmail.com. Our grievance contact is listed at the end of this page.

Cookies & browser storage

What we use

What we do not use

At present this site does not use advertising or analytics cookies, and it does not place tracking pixels. If that changes, we will update this page and ask for your consent where it is required.

Other companies' cookies

When you click a link that opens WhatsApp, Google Maps or an advertisement platform, that service may set its own cookies under its own policy. If you reach our site through an online advertisement, the platform that showed it may record that you visited.

Your control

You can clear stored data or block it in your browser's settings. If you do, a partner will have to log in again, and some features may not work.

Your data rights & deletion

Your rights

Under the Digital Personal Data Protection Act, 2023, you may:

• ask for a summary of the personal data we hold about you and how it is used;
• ask us to correct or complete data that is wrong or out of date;
• ask us to delete your data when it is no longer needed for the purpose it was collected;
• withdraw consent that you gave;
• make a complaint and have it answered, and nominate a person to exercise your rights if you cannot.

How to make a request

1. Send an email to pune.mtc@gmail.com with the subject “Delete my data” (or “Access my data” or “Correct my data”), and write the WhatsApp phone number you used.
2. Or send the message “Delete my data” on WhatsApp from the number you want us to delete.

We may ask you to confirm who you are, so that nobody else can get or remove your data.

What happens next

We delete your phone number and enquiry messages from our systems within 7 days and confirm it to you. For access and correction requests we reply within a reasonable time, and no later than 30 days.

What we may need to keep

We may keep records that the law requires, such as invoices and tax records, and the minimum details needed to handle a dispute or prevent fraud. A store that sold you a product keeps its own sales records under its own policy.

Copies outside our control

Messages stored on your own phone, and data that Meta or other companies keep under their own policies, are not removed by our deletion. You can manage those in the respective apps.

Security & responsible disclosure

How we protect the site and your data

• The site is served over an encrypted (HTTPS) connection.
• The partner area is limited to approved email addresses, with one-time login codes and no shared passwords, and different roles see different things.
• We keep the data we collect to a minimum, and limit who can read it.
• Our service providers use industry-standard security, and we review access regularly.

Reporting a vulnerability

If you test or research security, or you have noticed something on this site that looks like a weakness, please write to pune.mtc@gmail.com with the subject “Security report”. Please include:

• the page or feature, and the steps to repeat the issue;
• what you believe the impact is, and screenshots or a short video if useful;
• how we can contact you.

Ground rules

• Do not read, change or delete data that is not yours; stop as soon as you see personal data.
• Do not run attacks that slow down or stop the site, and do not use spam or social engineering on our staff or customers.
• Give us a reasonable time to fix the issue before you share details with anyone else.

What you can expect

We acknowledge reports within 3 working days, keep you updated, and will thank you by name if you wish. We do not currently run a paid reward programme. We will not take legal action against people who follow these rules in good faith.

If your own data is at risk

If you think your information or your partner access has been misused, tell us at once on pune.mtc@gmail.com or +91 95952 65851.

Contact, stores & grievance

Contact

For any question about these policies, your data, an enquiry or a purchase, write to pune.mtc@gmail.com or call +91 95952 65851.

Grievance redressal

If you have a complaint about the site, your data or a purchase, please write to the Grievance Officer, Multiapple Retail Pvt Ltd, at pune.mtc@gmail.com with the subject “Grievance”, your contact details and what happened.

• We acknowledge your complaint within 2 working days.
• We aim to resolve it within 15 days and will tell you the outcome and the reason.
• If you are not satisfied, you may approach the consumer forum or other authority that applies to you under Indian law.